Monday, October 29, 2012


CHARLESTON, W.Va., October 30, 2012 – In anticipation of power outages caused by Hurricane Sandy, Appalachian Power wants customers to be familiar with the service restoration process and have the right information to report an outage.
In a major power outage, priority is given to restoring circuits that deliver electricity to essential public safety facilities such as hospitals, 911 call centers, water treatment plants, police and fire stations.
Next, Appalachian Power will perform repairs to restore electric service to the largest pockets of customers in the shortest amount of time. In some situations, a single repair can restore service to hundreds or thousands of customers. Appalachian Power will then move on to make repairs to portions of circuits that restore service to smaller pockets of customers. These repairs may restore service to dozens of customers when completed.
In the final phase, power is restored to individual homes and businesses. This phase of the restoration process can be especially time consuming after a major storm because there are so many of these kinds of repairs.
If a customer loses electricity, it should be reported to Appalachian Power. Outages may be reported at or by calling Appalachian Power’s toll-free number (Tennessee – 1-800-967-4237, Virginia – 1-800-956-4237, West Virginia – 1-800-982-4237). During times of high call volume callers may hear a recorded message. Even if a customer does not speak with a Customer Solutions Center representative, he or she is urged to leave a voice message about the outage. To report a power outage, customers will need to provide their phone number or address.
Customers can use their smart phones to report outages online at The mobile site allows customers to report an outage, see the outages in their area (by county) and get detailed information on major storms. Customers can also find outage safety tips and contact information.
If widespread power outages occur, Appalachian posts information about restoration efforts on Information is also posted on Appalachian Power’s Facebook and Twitter pages.
More than 400 outside workers are positioned in areas where outages are expected and will assist more than 500 locally-based Appalachian Power employees with service restoration.
Appalachian Power provides electricity to 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power (NYSE: AEP), one of the largest electric utilities in the United States, with more than 5 million customers in 11 states. AEP ranks among the nation’s largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation’s largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.

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