APPALACHIAN POWER SHARES RESTORATION PROCESS AND OUTAGE REPORTING INFORMATION
CHARLESTON, W.Va., October 30, 2012 – In anticipation of power
outages caused by Hurricane Sandy, Appalachian Power wants customers to be
familiar with the service restoration process and have the right information to
report an outage.
In a major power
outage, priority is given to restoring circuits that deliver electricity to
essential public safety facilities such as hospitals, 911 call centers, water
treatment plants, police and fire stations.
Next, Appalachian Power will perform repairs to restore electric
service to the largest pockets of customers in the shortest amount of time. In
some situations, a single repair can restore service to hundreds or thousands of
customers. Appalachian Power will then move on to make repairs to portions of
circuits that restore service to smaller pockets of customers. These repairs may
restore service to dozens of customers when completed.
In the final phase, power is restored to individual homes and
businesses. This phase of the restoration process can be especially time
consuming after a major storm because there are so many of these kinds of
If a customer loses electricity, it
should be reported to Appalachian Power. Outages may be reported at
AppalachianPower.com or by calling Appalachian Power’s toll-free number
(Tennessee – 1-800-967-4237, Virginia – 1-800-956-4237, West Virginia –
1-800-982-4237). During times of high call volume callers may hear a recorded
message. Even if a customer does not speak with a Customer Solutions Center
representative, he or she is urged to leave a voice message about the outage. To
report a power outage, customers will need to provide their phone number or
Customers can use their
smart phones to report outages online at AppalachianPower.com. The mobile site
allows customers to report an outage, see the outages in their area (by county)
and get detailed information on major storms. Customers can also find outage
safety tips and contact information.
widespread power outages occur, Appalachian posts information about restoration
efforts on www.AppalachianPower.com. Information is also posted on Appalachian
Power’s Facebook and Twitter pages.
400 outside workers are positioned in areas where outages are expected and will
assist more than 500 locally-based Appalachian Power employees with service
provides electricity to 1 million customers in Virginia, West Virginia and
Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power
(NYSE: AEP), one of the largest electric utilities in the United States, with
more than 5 million customers in 11 states. AEP ranks among the nation’s
largest generators of electricity, owning nearly 38,000 megawatts of generating
capacity in the U.S. AEP also owns the nation’s largest electricity transmission
system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high
voltage transmission lines than all other U.S. transmission systems combined.